Trail PalsLine & Reveal · by FourC Tech
How Trail Pals looks after your family's data
Trail Pals is a game for children and families. We collect as little as we can, never show ads and never track players.
Play without an accountWithout signing in, nothing that identifies you or your child leaves the device.
Sign-in is for parentsIf a parent signs in, we keep their email, an account ID and game progress.
No ads, no trackingNo advertising IDs, no third-party analytics, no data sold or shared for ads. Only anonymous usage counts, which a parent can switch off.
Delete any timeDelete the account in the app, or ask us by email.
What we collect
If nobody signs in, the game saves levels, stars and settings only on the device. We receive nothing that identifies you or your child; the game only sends anonymous usage data, described below. To show which picture packs and heroes exist, the app downloads a list of them, their pictures and the free levels. These downloads carry no account, ID or personal data. As with any download, our service provider sees the device’s internet address to send the files; we don’t keep it.
If a parent signs in with Apple or Google (behind a parental gate), we store the data below. Google and Apple may also share the parent's name and photo; we delete them straight away.
| Data | Example | Why |
|---|---|---|
| Email address | The address Apple or Google shares with us. With Apple's "Hide My Email" this is a private relay address. | To contact the parent about the account and the game, and to verify deletion requests |
| Account ID | A random ID our server creates, plus which sign-in you used (Apple or Google) | To recognise the account on each device |
| Game progress | Levels played, stars, best scores, when each level was last played, critters met and trapped | To sync progress between devices |
| Game settings | Chosen hero, unlocked heroes, steering, speed, sound, and a nickname made from two words picked in the game, never a real name | To keep the same settings on every device |
| Purchases | Which picture packs or heroes were bought, with the store's order reference, date and country | To unlock bought content and restore it on a new device |
We keep
- The parent's email address
- An account ID
- Levels, stars and best scores
- Settings, heroes and purchases
We never collect
- A child's name, age or photo
- Location, contacts or microphone
- Advertising IDs or device fingerprints
- Payment card details (the stores handle payment)
- Voice or audio (read-aloud uses the device’s own speech engine; the app sends nothing to us for it)
Anonymous usage data
To learn how the game is played and make it better, the app sends us anonymous usage data, for every player, signed in or not. It is how the game is played, never who plays.
- What is counted: which screens are opened; levels started and finished, with stars, time and how much of the picture was revealed; lives lost and to which critter; medals and heroes won; settings changed (sound, speed, critters and similar); the shop's packs and heroes looked at, purchases started and whether they went through, without prices; picture downloads; how long and how often the game is played each day.
- With it, in broad ranges only: the app version, the device language, whether a parent is signed in, how many packs are owned, and roughly how many levels are cleared and days since install (for example "13 to 24 levels").
- Never sent: an account ID, email, name or nickname, advertising ID, device ID, location or anything typed. Each launch gets a new random number that only links the events of that one visit, so nobody can be followed from one day to the next.
- Nothing is sent while a level is being played. Events wait on the device and go out in small batches.
- Our analytics server does not log or keep the device's internet address. The data is deleted after about 14 months.
- Switch it off: in the game, open the parents' area (behind the parental gate) and turn off Share anonymous usage data. The app then sends one last note that it was switched off, deletes what is still waiting on the device and sends nothing more.
How we use it
- To sync progress, settings and purchases between your devices.
- To send the parent messages about the account and the game, for example to confirm a deletion, answer a support request, or tell you about important changes to the game or to this policy.
- To keep the service secure, for example to stop abuse of our server.
- To improve the game: from the anonymous usage data and, in total, levels cleared and purchases made; never per person, never shared.
We do not send advertising or newsletters, and we never use the data to build profiles or show ads.
We only use the data for the reasons above, and only as much as we need for them.
Children
Children can play the whole game without an account. Sign-in, purchases, the switch for anonymous usage data and links that leave the app are behind a parental gate, and the account belongs to the parent or guardian who signs in. The email address we store is the parent's.
Trail Pals is played by families all over the world, and we take extra care with children's data wherever they live. If you think a child has given us personal data without a parent's consent, contact us and we will delete it.
How we protect it
Data is sent over encrypted connections (HTTPS), and our backups are encrypted. Sign-in tokens are kept in the device's secure storage. Only the people who run the service can access the server.
How long we keep it
We keep account data until the account is deleted. If you delete the account in the app, we delete the data straight away. If you ask us by email, we delete it within 30 days. Copies in our backups are removed within 30 days. If the law requires us to keep a record of a purchase, we keep only that record for as long as required. Data on the device stays until the app is uninstalled, or until you delete the account in the app, which also clears it from the device.
Your rights
You can ask to see, correct, export or delete your data, and you can object to how we use it. To delete the account, use the app or follow these steps. For anything else, email us from the address you signed in with. We reply within 30 days. Where you live, you may also be able to contact a data protection authority.
Changes to this policy
If we change this policy, we update the date at the top. For important changes we tell signed-in parents by email or in the app before the change applies.
Contact
Trail Pals is made by Mirza Zaid Ul Hassan, trading as FourC Tech · United Arab Emirates. He is responsible for the data described in this policy.
Questions about privacy or your data? Email us at support@fourctech.com.